Frequently Asked Questions (FAQ)
Got Questions?
Frequently Asked Questions
Everything you need to know about Aeterna Nutrition. Can’t find your answer? Email us and we’ll get back to you within 24–48 hours.
Our Products
What products does Aeterna Nutrition sell?
We specialise in premium, science-backed supplements across four wellness pillars: Performance (whey protein, creatine), Longevity (NMN, Resveratrol), Gut Health (probiotics, digestive enzymes), and Beauty & Wellness (collagen, biotin, hair & skin strips). Every product is selected for clean ingredients and transparent labelling.
Do you have a physical store?
We are an online-only store. You can browse and shop our full range at aeternanutrition.com anytime, from anywhere in the world.
Orders & Shipping
Do you ship internationally?
Yes — we ship internationally. Delivery times and rates vary by destination. Please refer to our Shipping Policy for full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options at checkout.
Returns & Support
What is your return policy?
All sales are final. However, if you receive a damaged, defective, or incorrect product, please contact us within 7 days of receipt at info@aeternanutrition.com with photo proof and we will arrange a replacement promptly.
How can I contact customer support?
Email us at info@aeternanutrition.com. We aim to respond within 24–48 hours, Monday through Friday.
Still have questions?
Our team is happy to help with anything — from product advice to order support.
Get in Touch